Varying the volume
at which you speak will keep listeners captivated. You can deliberately belt out a word or
phrase if you want the listener to get your point. To regain someone’s attention, keep your
voice just above a whisper.
In fact, nearly
any departure from the monotonic norm will make your delivery distinctive.
Source: Monitoring, Measuring &
Managing Customer Service by Garty Goodman.
Published by Jossey Bass. ISBN
0-7879-5139-0.
