1. Encourage direct talk across the “we-they” boundaries. Start with your own attitude toward each person’s opinions and ideas.
2.
Build
networks. You’ll be more effective if
people throughout your organization know you, like you, and trust your
motives. Most of what’s accomplished is
done through informal channels.
3.
Think
of the communication process as one of conflict resolution. Good negotiators solve problems. They look for areas of overlapping interest
and expand on them.
4.
Share
information. If you know what’s going on
and others don’t, you’re in a position of power. If you don’t share the information you lose
trust and the power you had.
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