How do you win someone back that is angry with you?

Good news: Your ability to handle conflict can actually increase their loyalty to you.

…Here are six steps to help you reach that goal:

1. Deal with the…emotions first. Listen and respond with empathy.
2. Ask questions to get specifics…
3. Restate the issues and confirm you correctly understand the problem.
4. Offer a choice of alternatives to resolve the situation.
5. Let [them]…decide which alternatives to use.
6. Follow through on what you agree to do. If possible, do more than you promised.


Source: Women in Business, Published by American Business Women’s Association, 816-361-6621.