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Thursday, December 29, 2011

Friday, December 23, 2011

Thursday, December 22, 2011

How do you win someone back that is angry with you?

Good news: Your ability to handle conflict can actually increase their loyalty to you.

…Here are six steps to help you reach that goal:

1. Deal with the…emotions first. Listen and respond with empathy.
2. Ask questions to get specifics…
3. Restate the issues and confirm you correctly understand the problem.
4. Offer a choice of alternatives to resolve the situation.
5. Let [them]…decide which alternatives to use.
6. Follow through on what you agree to do. If possible, do more than you promised.


Source: Women in Business, Published by American Business Women’s Association, 816-361-6621.

Thursday, December 15, 2011

Thursday, December 8, 2011

What’s more important? Having a satisfied family or having an engaged family?

I may have people disagree with this comment, but I'm not sure increasing family satisfaction should be the ultimate goal. Rather, increasing family engagement will create a winning environment. If your family is engaged, they are loyal, they function well, and they act as partners. Only through involvement and buy-in can you increase family engagement. I realize that our families should be treated as an asset, but trying to satisfy them blurs the lines with accomplishing anything as a family.

Thursday, December 1, 2011

Do you use too many words when you speak?

Short speeches … or else

The next time you’re asked to write a report or make a presentation, keep this story in mind:

A teacher asked a student to sum up Socrates’ life in four lines. He said:

1. Socrates lived long ago.
2. He was very intelligent.
3. Socrates gave long speeches.
4. His friends poisoned him.

Source: George Seller, from a “Strengthening Your Board” seminar.