A recent survey concluded that trust has declined at three out of four workplaces over the past two years.
Here’s what you can do to help reverse that trend in your organizations:
• Start from a position of trust. You can approach trust in two ways: 1) trust people on the front end and withdraw it if they prove untrustworthy, or 2) withhold trust until you’re sure it’s warranted. Risk trying No. 1.
• Be consistent. Eliminate discrepancies between what you say and what you do. People can’t count on you if you react one way today and another way tomorrow.
• Listen with an open mind and respect others’ opinions. Attempt to understand and be open to what you hear. Every opinion is worth hearing, even if you don’t agree with it.
• Admit your mistakes. When you’ve erred, others probably know it. Own up to your mistakes and apologize when you’re wrong. Don’t pass the buck or blame others.
• Give credit where credit is due. If the team as a whole did something great, say so. There’s plenty of recognition to go around.
Source: Polish Your People Skills. Published by AMACOM, 1601 Broadway, NY 10019.
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