How do you encourage honest feedback?

Input from bosses, co-workers, or employees is the best tool you have to improve your performance.

But you may be unintentionally sending the message that any criticism – constructive or not – is unwelcome. Even a slightly negative cue can effectively cut off communication.

Here’s how to convey that you’re open to input from others:

 Remember, giving feedback is a risk. Offering constructive criticism is like walking through a minefield. Thank those who take that risk. This reassurance will encourage them to keep communication open and honest.

 Assume they want to help. People who offer feedback are most likely doing so because they want to improve their relationship with you. Those who just want to gripe rarely tell you what they’re thinking.

 Assume the feedback is accurate. Perception is reality. If others say your actions have a negative effect on them, that’s the truth – regardless of what you intended. Explaining your intentions can help, but it doesn’t solve the problem. You must change your behavior to make a positive impact.

 Think now, act later. Exposing a shortcoming almost always hits a nerve, so distance yourself from feedback before you decide what to do about it.

Source: Teaming Up: Making the Transition to a Self-Directed, Team-Based Organization. Published by McGraw-Hill, 800-722-4726.