When receiving feedback…

1. Be non-defensive
2. Listen quietly until the sender has completed the message
3. Seek clarification by testing for understanding, that is, restate the sender’s message using effective listening skills: “So what I hear you saying...” or "It seems like...Is that right?”
4. Acknowledge the sender’s intentions by saying, “I can see how important this is to you.”
5. Thank the sender and invite their help or continued support